Privacy Policy

This Privacy Policy explains how Mobile Phonebook (“we,” “us,” or “our”), the operator of this website, collects, uses, and shares information when you visit mobilephonebook.org (the “Site”) or call a phone number listed on the Site (the “Service”). Please read it together with our Terms & Conditions. By using the Site or calling a listed number, you agree to this Policy.

1. Who we are

Mobile Phonebook is a free, advertising-supported call referral directory. We list phone numbers for common local services. When you call one of those numbers, our system connects you with an independent local service provider in your area. We are not a service provider ourselves; we do not perform, supervise, price, or guarantee any work. Providers (or the marketing networks that work with them) may pay us when we connect a call to them; that is how the Service stays free for you.

2. How the Service works, and why it matters for your privacy

We do not use web forms to collect your name, email, or other personal details. The Service works over the phone: you dial a number listed on the Site, an automated phone system (an “IVR”) may ask you to enter your ZIP code, and your call is then routed to an independent local service provider. Connecting your call to that provider (including passing along your phone number and ZIP code) is the entire point of the Service.

3. Information we collect

• Your phone number (caller ID): captured automatically when you call a listed number.
• ZIP code: the ZIP code you enter into the IVR so we can route your call to a local provider.
• Call recordings: calls may be recorded, where permitted by law, for quality assurance, verification, billing, and fraud prevention.
• Call metadata: the number you dialed, date, time, call duration, routing outcome, and similar technical details about the call.
• Website and device activity: pages viewed, referring URLs, IP address, browser and device type, and similar data collected through cookies and standard analytics tools when you browse the Site.

We do not ask for, and you should not share on a call, sensitive information such as government ID numbers, financial account numbers, or health details. We do not knowingly collect such information.

4. How we use information

We use the information above to: connect and route your call to a local service provider; allow us and the provider who received your call to use your phone number to return the specific call you initiated (for example, if the call drops or the provider needs to follow up on your request); verify, measure, and bill for connected calls under our pay-per-call arrangements; monitor call quality and train our routing systems; detect and prevent fraud and abuse; analyze and improve the Site and Service; and comply with legal obligations.

5. How we share information

When you call a listed number, your phone number, the ZIP code you enter, and (where recorded) the call recording and related metadata may be shared with the independent service provider, or the marketing network that works with that provider, that receives and fulfills your call. This sharing is the Service itself: we cannot connect your call to a local provider without passing the call, and your caller ID, to them. We may also share information with: telephony, call-routing, and call-recording vendors that operate the phone system; analytics providers that help us run the Site; parties as needed to comply with law, enforce our terms, or protect rights, safety, and property; and a successor in connection with a corporate transaction. Some of these disclosures may be considered a “sale” or “sharing” of personal information under certain state privacy laws. See our California Privacy Notice and Do Not Sell or Share page for your choices.

6. Calls, recording, and consent

By dialing a number listed on the Site, you consent to: being connected to an independent local service provider; the recording and monitoring of the call where permitted by law (you may hear a notice at the start of the call); and our and the receiving provider's use of your phone number to return the specific call you initiated. If you do not want a call recorded, you may hang up before connecting or tell the provider you do not consent to recording. Calling a listed number does not enroll you in any marketing list operated by us, and we do not send marketing text messages or emails as part of the Service.

7. Independent service providers

The providers your calls are routed to are independent third parties. They are not owned or controlled by Mobile Phonebook. Once your call and information reach a provider, that provider handles your information under its own privacy policy and business practices, which we do not control. If you want a particular provider to stop contacting you, ask that provider directly, in addition to using the choices below.

8. Cookies, analytics, and advertising

The Site is advertising-supported. We and our partners use cookies, pixels, and similar technologies to operate the Site, measure traffic and ad performance, attribute calls to the pages and ads that generated them, and detect fraud. You can control cookies through your browser settings; disabling some cookies may affect Site functionality. Global Privacy Control (GPC): where required by law, we treat a recognized GPC browser signal as a valid request to opt out of the “sale” or “sharing” of personal information for the browser and device on which it is received.

9. Your choices

You can: choose not to call a listed number; tell a provider directly that you do not want further contact; submit a privacy request (opt-out of sale/sharing, access, deletion, or correction) by emailing privacy@mobilephonebook.org or via our Do Not Sell or Share page; enable a GPC signal in your browser; and adjust your cookie settings. Note that if you opt out of sale/sharing, we will be unable to connect future calls you place to our numbers, because connecting a call requires sharing it with a provider.

10. California and other state privacy rights

If you are a California resident, the CCPA (as amended) gives you rights to know/access, delete, and correct your personal information, to opt out of the sale or sharing of personal information, and to not be discriminated against for exercising your rights. Details are in our California Privacy Notice. Residents of other states with comprehensive privacy laws (for example, Virginia, Colorado, Connecticut, Texas, and Oregon) may have similar rights to access, correct, delete, and obtain a copy of personal data, and to opt out of targeted advertising and the sale of personal data. To exercise any of these rights, email privacy@mobilephonebook.org. You may appeal a decision regarding your request by replying to our response.

11. Children's privacy

The Site and Service are intended for adults 18 and older. We do not knowingly collect personal information from children under 13 (or under 16 where applicable). If you believe a child has provided us information, contact us and we will delete it.

12. Data retention

We retain call records, recordings, and related information for as long as needed to operate the Service, verify and bill connected calls, resolve disputes, prevent fraud, and comply with legal obligations. Retention periods vary by data type; when information is no longer needed, we delete or de-identify it.

13. Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold, including encryption in transit where supported. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

14. Changes to this Policy

We may update this Policy from time to time. We will post the updated version here with a new effective date, and changes are effective when posted.

15. Contact us

Email: privacy@mobilephonebook.org (subject line “Privacy Request”).